q78 Privacy Policy

1. Introduction

Welcome to the q78 Privacy Policy. q78 operates the online gaming and sports betting platform available at q78.org, offering casino games, live casino, slots, crash games and sports betting with a focus on players in Pakistan.

This Privacy Policy explains how q78 collects, uses, stores and protects the personal information of visitors and registered players. It also explains your rights regarding your personal data and how you can exercise them.

This policy applies to all personal data collected through the q78 website, any associated mobile experience and any communications between you and the q78 support team. By registering an account or using any part of the q78 platform, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside our Terms and Conditions. Both documents together govern your use of the q78 platform.

2. Data We Collect

q78 collects personal data in the following ways: directly from you when you register or interact with the platform, automatically through your use of the website, and from third-party verification and payment service providers.

2.1 Registration Data

When you create a q78 account, we collect the information you provide during the registration process. This typically includes:

• Full name
• Date of birth
• Email address
• Mobile number
• Residential address
• Username and encrypted password

2.2 Verification Data

To comply with age verification and anti-money laundering requirements, q78 may request identity documents at the time of registration or before processing a withdrawal. Documents commonly requested include a national identity card (CNIC), passport or proof of address. Copies of these documents are stored securely and used only for verification purposes.

2.3 Transaction Data

Every deposit and withdrawal processed on your q78 account is recorded. Transaction data includes the date and time of each transaction, the amount in PKR, the payment method used (such as JazzCash, Easypaisa, Raast or bank transfer) and the transaction reference number. This data is retained for account management, fraud prevention and record-keeping purposes.

2.4 Gameplay Data

q78 records your gameplay activity on the platform. This includes the games played, bets placed, sports events wagered on, results, session duration and any bonus activity. This data helps us provide a personalised experience, identify responsible gaming concerns and investigate any disputes.

2.5 Technical Data

When you visit q78.org, our systems automatically collect certain technical information from your device. This includes your IP address, browser type and version, operating system, device type, pages visited, time spent on the platform and referring URL. This data is used for security purposes, platform analytics and fraud detection.

2.6 Communication Data

If you contact q78 support via email, live chat or any other channel, we retain a record of that communication including your name, contact details and the content of the messages exchanged. This helps us resolve queries efficiently and maintain a history of support interactions.

Data Category	Examples	Primary Purpose
Registration Data	Name, email, date of birth	Account creation & verification
Verification Data	CNIC copy, address proof	Age & identity verification
Transaction Data	Deposit/withdrawal amounts in PKR	Payment processing & records
Gameplay Data	Bets, game sessions, sports wagers	Service delivery & responsible gaming
Technical Data	IP address, browser, device	Security & fraud prevention
Communication Data	Support emails, chat logs	Customer service

3. How We Use Your Data

q78 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining and operating your q78 account, including processing logins, managing your balance and applying bonuses.
• Transaction processing: Handling deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification: Confirming that you meet the age requirement of 18 and above, and verifying your identity before processing large or flagged withdrawals.
• Fraud prevention and security: Monitoring accounts and transactions for suspicious activity, enforcing our one-account-per-player policy and investigating any potential violations.
• Customer support: Responding to your queries, resolving disputes and maintaining records of support interactions.
• Responsible gaming: Identifying patterns of gameplay that may indicate a player needs support, and facilitating the use of responsible gaming tools such as self-exclusion.
• Platform improvement: Analysing aggregate usage data to improve the q78 platform, add new features and optimise the experience for Pakistan players.
• Communications: Sending account-related notifications, transaction confirmations and, where you have opted in, promotional communications about q78 offers and bonuses.
• Legal compliance: Maintaining records as required and cooperating with lawful requests from competent authorities.

4. Legal Basis for Processing

q78 processes your personal data on the following legal bases:

• Contract performance: Processing is necessary to operate your q78 account and deliver the gaming services you have signed up for, including handling your PKR deposits and withdrawals.
• Legitimate interests: q78 has a legitimate interest in preventing fraud, maintaining platform security and improving services, provided this does not override your privacy rights.
• Legal obligation: Certain processing — such as identity verification and transaction record-keeping — is required to meet applicable legal and compliance obligations.
• Consent: Where we rely on your consent, such as for sending marketing communications, you can withdraw that consent at any time by contacting support or adjusting your account notification settings.

5. Sharing Your Data

q78 does not sell, rent or trade your personal data. We may share your data with third parties only in the following limited circumstances:

5.1 Service Providers

q78 works with trusted third-party service providers to operate the platform. These include payment processors (who handle JazzCash, Easypaisa, Raast and bank transfer transactions), game software providers, identity verification services, fraud detection tools and hosting infrastructure providers. These providers only receive the data necessary to perform their specific service and are contractually required to handle it securely.

5.2 Legal Requirements

q78 may disclose personal data where required to do so by applicable law, court order, or lawful request from a competent authority. In such cases we will disclose only the minimum information required to satisfy the request.

5.3 Business Transfers

In the event of a merger, acquisition or sale of all or part of the q78 business, your personal data may be transferred as part of that transaction. You will be notified of any such change and the Privacy Policy governing your data will remain in effect until updated terms are communicated.

6. Payment Data

All financial transactions on q78 are processed in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or bank transfer, your payment details are handled by the respective payment provider directly. q78 receives confirmation of the transaction but does not store your full payment credentials on its own servers.

Transaction records — including amounts, dates, methods and reference numbers — are retained in your q78 account history for account management and dispute resolution purposes. You can view your transaction history at any time from within your account.

Where a payment is flagged as potentially fraudulent or where a chargeback is initiated, q78 may share relevant transaction data with the payment provider or relevant authority to investigate and resolve the matter.

7. Cookies and Tracking Technologies

q78 uses cookies and similar technologies when you visit q78.org. Cookies are small text files stored on your device by your browser. They help us recognise returning visitors, remember your preferences, keep your session active and collect analytics data to improve the platform.

7.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These enable your login session, keep your account secure and ensure the platform works as expected. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players interact with q78.org — which pages are visited, how long sessions last and where users come from. This data is aggregated and anonymised.
• Functionality cookies: Remember your preferences, such as language settings or display options, to personalise your experience on return visits.
• Marketing cookies: Used to track the effectiveness of promotional campaigns. These are only active where you have given your consent.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may prevent you from logging in or using certain parts of the platform. For more information on managing cookies, refer to your browser's help documentation.

8. Data Retention

q78 retains your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes and enforce our agreements. Specifically:

• Account and registration data is retained for the duration of your account and for a minimum period after closure to meet record-keeping requirements.
• Transaction records in PKR are retained for the period required under applicable financial record-keeping standards.
• Identity verification documents are retained for the period required by applicable regulations and then securely deleted.
• Support communication records are retained for a reasonable period to allow for follow-up and dispute resolution.
• Technical and gameplay data used for analytics is periodically anonymised or deleted once it is no longer operationally required.

When personal data is no longer required for any of the above purposes, q78 will delete or anonymise it securely.

9. Security

q78 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, disclosure or alteration. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encrypted storage of sensitive data including passwords and identity documents.
• Restricted internal access to personal data on a need-to-know basis.
• Regular security reviews and monitoring of platform infrastructure.
• Automated fraud detection systems that monitor account and transaction activity in real time.

While q78 takes every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong unique password, do not share your login credentials, and contact support immediately if you notice any suspicious activity on your account.

In the event of a data security incident that presents a serious risk to your personal information, q78 will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident.

10. Your Rights

As a q78 player you have the following rights regarding your personal data. To exercise any of these rights, please contact the q78 support team. We will aim to respond within a reasonable timeframe:

• Right to access: You can request a copy of the personal data q78 holds about you, including your account information, transaction history and gameplay records.
• Right to correction: If any personal data we hold is inaccurate or incomplete, you can ask us to correct it. For some account details you may be able to update these directly within your account settings.
• Right to deletion: You can request that q78 delete your personal data. We will action this request where we are not required to retain the data for legal or compliance reasons. Note that deleting your data will require closing your account.
• Right to restrict processing: In certain circumstances you can ask q78 to restrict the processing of your personal data while a request or complaint is being reviewed.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You can object to processing carried out on the basis of q78's legitimate interests where you believe your privacy rights override those interests.

11. Minors

q78 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the q78 platform.

If q78 becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately and any associated data will be deleted. If you believe a minor has registered on q78, please contact our support team immediately.

q78 uses age verification as part of the registration process and may request identity documents to confirm age at any stage. We take our responsibility regarding the protection of minors seriously.

12. Updates to This Policy

q78 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to our data practices. When we make changes, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how we process your personal data, we will notify registered players by email or via an in-platform notification prior to the changes taking effect. We encourage you to review this Privacy Policy periodically.

Continued use of the q78 platform after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with any changes, you should stop using q78 and may request account closure through our support team.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how q78 handles your personal information, please reach out to our support team. Contact details are available in the footer of this page.

We take all privacy-related queries seriously and will assign them to the appropriate team for review and response. For responsible gaming concerns, please also visit our Responsible Gaming page for additional resources and self-help tools.

Our support team is available to assist with any account-related data queries including access requests, correction requests and deletion requests. We aim to acknowledge all privacy-related requests promptly and resolve them within a reasonable period.